My Credentials
Achieved $28M in savings over four years by decommissioning seven data centers and migrating 10,000 servers to the cloud. Led a $3M telephony project, significantly enhancing global communication. This initiative not only cut costs but also strengthened the client’s technological infrastructure for sustained operational excellence.
Enhanced data governance by aligning IT operations with stringent data privacy regulations and industry best practices. This alignment improved project execution efficiency by 15% across more than 20 countries, ensuring consistent compliance and operational excellence.
Increased efficiency by 22%, saving $6M in labor costs, and boosted NPS by 7 points through a $4.4M Salesforce CRM implementation. This project also reduced costs by an additional $2M, enhancing overall operational performance and customer satisfaction.
Partnered with business operations to deliver technology solutions that reduced customer churn by 20% and increased net promoter scores by 10 points. Consistently exceeded performance targets by 15%, driving improved customer retention and overall satisfaction for the client.
Spearheaded the integration of systems R&D and software development teams, leading to a 30% improvement in product quality and a 20% reduction in development costs. This initiative also boosted team engagement by 25%, fostering a more collaborative and efficient work environment for the client.
Executed a comprehensive IT strategy across North America, Europe, and Asia, enhancing operational efficiency by 20% across 168 countries. This initiative ensured compliance with data privacy legislation, securing customer data integrity and supporting global operational excellence for the client.
Developed a technology roadmap that simplified operations, enhanced service delivery, and improved customer satisfaction by 30%. This initiative also created new revenue streams and reduced time-to-market for new software solutions by 25%, driving significant growth and efficiency for the client.
Boosted efficiency by 25% and reduced time-to-market by 25% by fostering an innovation culture. Leveraged GenAI for workflow automation and drove global Software R&D initiatives, empowering the client to accelerate development cycles and achieve significant operational improvements.